Plaky PRO-Plan
Garantierte Effizienz

Yes, Plaky’s Free plan is indeed free. While some features are available only on PRO and ENTERPRISE plans, all FREE plan features are genuinely available free of charge. Go through the feature comparison table above to get a detailed breakdown of each plan.

Absolutely! You can try out all features for free for 7 days, no credit card required. You can activate the free trial on the Upgrade page. If you need more time, be sure to contact our sales team for an extension and a demo.

Each active and invited user on any paid plan requires a user seat, regardless of their role (Member or Admin). When upgrading from the free plan to a paid plan, you need to purchase a seat for each user of your organization, except for Viewers, who don’t need seats. Every organization subscribed to a paid plan can add Viewers at no additional cost.

If you add any new seats to your Organization during the current billing cycle, you’ll be immediately charged a prorated price for the rest of the billing cycle.

Figuring out which plan to go for depends on various factors. When making the decision, consider the size of your organization, the number of users who will be using the app, and the specific features that are essential for your business operations.

Certainly! You can easily upgrade or downgrade your subscription, as well as switch between monthly and yearly billing periods as per your Organization’s needs. Upgrades take effect immediately upon selection, while downgrades are applied at the end of your current billing cycle.

At CAKE.com, our clients' success is our success. That’s why we offer concierge services to help you adopt our products smoothly.
Qualified clients receive complimentary services, including:
- Tailored implementation and onboarding plan together with tailored materials and resources (text/image/video),
- Additional consulting sessions, ongoing training, help with custom integrations, and more,
- Product usage & optimization reviews,
- Health assessments & best practice recommendations, and
- New Feature releases (newsletter)

Don't worry! If you cancel your paid subscription, your Organization will be seamlessly downgraded to our FREE plan after your current billing cycle ends, and you'll still have access to all the features and benefits that our FREE plan offers.

No, we don't offer refunds. However, if you remove user seats, we calculate a prorated amount for the unused seats and convert it into credit that will be applied to your next invoice, ensuring that you receive the full value of the unused seats.

We accept credit card payments for all plans. For larger purchases (e.g., annual multi-seat licenses), we also accept wire transfers and purchase orders — in which case, it is best to contact us at sales@plaky.com.

Please note that our prices do not include taxes by default. However, specific taxes applicable to your purchase may be determined based on your country's regulations and included in the overall subscription price.

If you are tax-exempt, please reach out to our billing specialists at billing@mail.cake.com and provide a valid form/document for your exemption. This will allow us to update your account accordingly and ensure accurate billing.