Deactivate and Delete Users

Admins can deactivate and delete the accounts of other users (except for other Admins; only the Organization Owner can deactivate an Admin’s account).

Deactivating a user’s account #

To deactivate a user, follow these steps:

Web

iOS

Android

1. Click on three dots at the top left part of the screen
2. Choose Administration from the menu
3. Navigate to the User Account you’d like to deactivate
4. Click the three dots on the right to open the menu
5. Choose Deactivate user

You’ll get a toast message (at the bottom right corner) that the action was completed.

Users can also be deactivated directly within the CAKE.com organization. Once deactivated, users can only be deleted from there. For detailed instructions, check out this article.

1. Tap on Users and teams on the home page
2. Tap on Everyone at [Organization_name]
3. Tap on the user you want to deactivate
4. Tap on Deactivate user
5. Tap on Deactivate user in the confirmation modal to complete the action

COMING SOON

A deactivated user will lose access to the Space or the account. Inactive users will appear with an “inactive” label if “Show inactive users” is enabled. If not, they will be visible in Trash, Archives, Last seen tab, Mentions, and so on.

Deleting a user’s account #

If you want to delete a user from your Plaky workspace, you will have to do it from your CAKE.com account. 

User must be deactivated before they can be deleted from the workspace/organization.

To delete a user’s account:

1. Log in to your CAKE.com account
2. Navigate to the Members page
3. Click on a member
4. Click on the three dots
5. Select the Delete user option
6. Confirm the deletion

After deletion:

• User receives confirmation email
• User’s personal data is permanently removed
• User’s workspace data remains available
• User’s name is replaced with an alias ‘deleteduser’
• User is removed from all pages containing their data

The deleted user loses access to the organization and their deleted profile. If re-invited, they are treated as new users.

If a deleted user belongs to other organizations, they will remain in those organizations unless specifically deleted. If this was their only organization, their account is fully deleted.