{"id":9925,"date":"2026-11-10T13:02:35","date_gmt":"2026-11-10T13:02:35","guid":{"rendered":"https:\/\/plaky.com\/help\/?p=9925"},"modified":"2026-11-10T15:32:37","modified_gmt":"2026-11-10T15:32:37","slug":"manage-subscription","status":"publish","type":"post","link":"https:\/\/plaky.com\/help\/account-and-billing\/manage-subscription\/","title":{"rendered":"Upgrade, downgrade, or cancel your subscription"},"content":{"rendered":"\n
Who can use this feature?<\/span>
<\/rect><\/mask><\/path><\/g><\/svg>Admin, Owner<\/span><\/div>
<\/rect><\/mask><\/path><\/g><\/svg>Available on all plans<\/span><\/div><\/div><\/div>\n\n\n\n

This article covers how to change or cancel your Plaky subscription. Moreover, it covers what happens to your Workspace content and data in each scenario.<\/p>\n\n\n\n

Upgrade to a paid plan<\/h2>\n\n\n\n

If you like using Plaky, you can upgrade to a paid subscription plan and enjoy more advanced features. <\/p>\n\n\n\n

Here\u2019s how you can upgrade to a paid plan:<\/p>\n\n\n\n

    \n
  1. Click on Upgrade<\/strong> in the top bar<\/li>\n\n\n\n
  2. Select a monthly or annual payment schedule<\/li>\n\n\n\n
  3. Click Upgrade<\/strong> on a selected plan
    \"\"<\/li>\n\n\n\n
  4. Select the number of seats<\/li>\n\n\n\n
  5. Select your customer type and country<\/li>\n\n\n\n
  6. Click Next<\/strong> to continue
    \"\"<\/li>\n\n\n\n
  7. Add invoice information<\/li>\n\n\n\n
  8. Click Next<\/strong> to continue
    \"\"<\/li>\n\n\n\n
  9. Add payment information<\/li>\n\n\n\n
  10. Click Finish<\/strong> payment<\/strong> to complete the process
    \"\"<\/li>\n<\/ol>\n\n\n\n
    <\/rect><\/mask><\/path><\/g><\/svg>Info<\/span><\/div>
    \n

    It is important for users to ensure that the country associated with the card matches the country in the address field. If this is not the case, immediately return to the first step and the Invoice information tab, and change the country to match the credit card.<\/p>\n<\/div><\/div>\n\n\n\n

    <\/rect><\/mask><\/path><\/g><\/svg>Info<\/span><\/div>
    \n

    You cannot buy fewer seats than there are active and pending users (Members or Admins).<\/p>\n<\/div><\/div>\n\n\n\n

    You can upgrade your monthly plan to an annual plan at any point. When upgrading, we will calculate the prorated price and charge accordingly.<\/p>\n\n\n\n

    Tax exemption cases<\/h3>\n\n\n\n

    Some businesses in the USA are eligible for tax exemption, meaning they do not need to pay sales tax on their subscriptions. To validate your tax-exempt status, please email us at billing@mail.cake.com<\/a> with the following information:<\/p>\n\n\n\n