{"id":3745,"date":"2023-07-20T12:43:04","date_gmt":"2023-07-20T12:43:04","guid":{"rendered":"https:\/\/plaky.com\/help\/?p=3745"},"modified":"2026-03-11T11:13:35","modified_gmt":"2026-03-11T11:13:35","slug":"downgrading-your-plan","status":"publish","type":"post","link":"https:\/\/plaky.com\/help\/administration\/billing\/downgrading-your-plan\/","title":{"rendered":"Downgrading your plan"},"content":{"rendered":"\n

Workspaces subscribed to paid plans (or utilizing paid features during the Free Trial) may face certain conflict situations when downgrading to a lower or Free plan. <\/p>\n\n\n\n

Admins and Entity Owners (Board, Space) receive bell notifications for conflict situations, and they need to resolve these conflicts for a seamless Plaky app experience.<\/p>\n\n\n\n

If a Workspace is downgraded, any user or team permissions that were previously customized will be automatically reset to their default settings. All admins will get in-app notification informing them that user and team permissions were set back to default.<\/p>\n\n\n\n

<\/rect><\/mask><\/path><\/g><\/svg>Tip<\/span><\/div>
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Upgrade your subscription to escape conflicts.<\/p>\n<\/div><\/div>\n\n\n\n

Space conflicts<\/h2>\n\n\n\n

If a Workspace was using closed Spaces (on Trial or a paid plan), and the Workspace got downgraded, the Space will remain closed until the Space Owner changes the Space type to open. <\/p>\n\n\n\n

As long as the Space type is in conflict, Space Owners won’t be allowed to add new Space subscribers (but will be allowed to change the ownership or to remove subscribers).<\/p>\n\n\n\n

Board conflicts<\/h2>\n\n\n\n

Admins and Entity Owners (Board, Space) receive bell notifications for conflict situations. <\/p>\n\n\n\n

To address Board conflicts on all Boards:<\/p>\n\n\n\n

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  1. Click on the Bell notification<\/li>\n\n\n\n
  2. Click on the conflicted Board listed on the Board conflicts page
    <\/li>\n\n\n\n
  3. Click on \"\" icon on each conflict on the conflicts page<\/li>\n\n\n\n
  4. Resolve each conflict according to its specific type<\/li>\n<\/ol>\n\n\n\n

    To address Board conflicts on specific Board:<\/p>\n\n\n\n

      \n
    1. Open the Board<\/li>\n\n\n\n
    2. Click on resolve all conflicts <\/strong>on the alert message on the Board<\/li>\n\n\n\n
    3. Click on \"\" icon on each conflict on the Board conflicts page<\/li>\n\n\n\n
    4. Resolve each conflict according to its specific type<\/li>\n<\/ol>\n\n\n\n
      <\/rect><\/mask><\/path><\/g><\/svg>Note<\/span><\/div>
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      Until any Board conflict is resolved, the Board stays in view-only mode.<\/p>\n<\/div><\/div>\n\n\n\n

      Board type conflict<\/h3>\n\n\n\n

      This type of conflict occurs if a Workspace was using a private Board (on Trial or a paid plan), and the Workspace got downgraded.<\/p>\n\n\n\n

      To resolve the conflict, change the Board type to public.<\/p>\n\n\n\n

      As long as the Board type is in conflict, adding new subscribers will be disabled (only deletion or export Board to csv is possible).<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      Board permissions conflict<\/h3>\n\n\n\n

      Edit content only or Write updates only permissions are available on the Enterprise plan only. Downgrading to a Pro or Free plan leads to a conflict.<\/p>\n\n\n\n

      To resolve the conflict, change permissions to the available one on the conflicts page.<\/p>\n\n\n\n

      \"Board<\/figure>\n\n\n\n

      Number of fields per board conflict<\/h3>\n\n\n\n

      When a Workspace is downgraded to a lower subscription type, a conflict situation related to the number of fields on a Board will occur. <\/p>\n\n\n\n

      To resolve it, choose the fields to keep on the Board, within the designated number of fields for your subscription plan.<\/p>\n\n\n\n

      \"Number<\/figure>\n\n\n\n

      Field type (timeline) conflict<\/h3>\n\n\n\n

      This type of conflict arises when a Workspace is downgraded and loses the ability to use a specific type of field (i.e. Timeline field).<\/p>\n\n\n\n

      To resolve the conflict, convert the unsupported field type into another field type, or delete the field.<\/p>\n\n\n\n

      User type related conflicts<\/h2>\n\n\n\n

      Viewer user type is available only on paid plans. When a Workspace is downgraded to a Free plan, all Viewer users will be logged out and will not be able to log in until the conflict is resolved.<\/p>\n\n\n\n

      Admins can resolve the conflicts by going to the user management screen and changing user role for active and pending viewers.<\/p>\n\n\n\n

      \n

      Related Articles<\/h3>\n\n\n\n