![\"Customer](\"https:\/\/plaky.com\/blog\/wp-content\/uploads\/2023\/07\/Customer-satisfaction-quotes-cover.png\")
<\/figure>\n<\/div>\n\n\nWhat is customer satisfaction?<\/h2>\n\n\n\n
Customer satisfaction is a key metric that determines the success of any business.<\/p>\n\n\n\n
Unsatisfied customers equal unsuccessful business \u2014 it\u2019s that simple.<\/p>\n\n\n\n
Statistics show that 83% of customers are loyal to brands<\/a> that provide great customer service.<\/p>\n\n\n\n And why wouldn\u2019t they be? If a customer is satisfied with one of your products, they\u2019re more likely to buy your other products \u2014 especially if the alternative is buying from a company without your track record. <\/p>\n\n\n\n Repeat this satisfaction process a couple of times, and you\u2019ll have a customer that is loyal to your company.<\/p>\n\n\n\n \ud83d\udca1 Plaky Pro Tip<\/strong><\/p>\n\n\n\n Customer success is measured using CSAT (customer satisfaction score). To learn the formula for this KPI, as well as many others, check out this guide:<\/p>\n\n\n\n Having compiled this list, I know very well that going through 150 quotes can be a bit too much. So, here are my top 10 picks \u2014 quotes that are sure to ignite (or reignite) the passion for providing excellent customer experience. <\/p>\n\n\n\n \u201cLet’s take most of the money we would’ve spent on paid advertising and paid marketing and instead of spending it on that, invest it in the customer experience\/customer service and then let our customers do the marketing for us through word of mouth.\u201d <\/em><\/p>\n\u2014 <\/em>Tony Hsieh, former CEO of Zappos<\/cite><\/blockquote>\n\n\n\n \u201cGet closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.\u201d<\/em><\/p>\n\u2014<\/em> Steve Jobs, Co-Founder and former CEO of Apple<\/cite><\/blockquote>\n\n\n\n \u201cYour most unhappy customers are your greatest source of learning.\u201d<\/em><\/p>\n\u2014 <\/em>Bill Gates, philanthropist and Founder of Microsoft<\/cite><\/blockquote>\n\n\n\n \u201cThere is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.\u201d<\/em><\/p>\n\u2014 <\/em>Sam Walton, Founder of Walmart<\/cite><\/blockquote>\n\n\n\n \u201cIf people believe they share values with a company, they will stay loyal to the brand.\u201d<\/em><\/p>\n\u2014 Howard Schultz, former CEO of Starbucks<\/cite><\/blockquote>\n\n\n\n \u201cExcellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!\u201d<\/em><\/p>\n\u2014 Connie Elder, Founder and CEO of Peak 10 Skin<\/cite><\/blockquote>\n\n\n\n \u201cIf you\u2019re competitor focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.\u201d<\/em><\/p>\n\u2014 Jeff Bezos, Founder and CEO of Amazon<\/cite><\/blockquote>\n\n\n\n \u201cAct as if what you do makes a difference. It does.\u201d<\/em><\/p>\n\u2014 William James, American philosopher and psychologist<\/cite><\/blockquote>\n\n\n\n \u201cThe customer is the most important part of our business.\u201d<\/em><\/p>\n\u2014 Walt Disney, Founder of The Walt Disney Company<\/cite><\/blockquote>\n\n\n\n \u201cThe well-satisfied customer will bring the repeat sale that counts.\u201d<\/em><\/p>\n\u2014 James Cash Penney, Founder of JCPenney stores<\/cite><\/blockquote>\n\n\n\n These leaders clearly know the essence of business inside out. But, we have a few more wise and witty quotes to share that\u2019ll inspire you to invest more time and effort into increasing customer satisfaction. Let\u2019s check them out! <\/p>\n\n\n\n \ud83d\udca1 Plaky Pro Tip<\/strong><\/p>\n\n\n\n If you\u2019re looking for a tool to improve your CRM processes, we have selected 10 best CRM software in today\u2019s market: <\/p>\n\n\n\n According to the State of the Connected Customer (6th Edition)<\/a>, 71% of customers make purchase decisions based on the quality of customer service.<\/p>\n\n\n\n With this in mind, here are some quotes pointing out that satisfied customers come first.<\/p>\n\n\n\n \u201cThe most important single thing is to focus obsessively on the customer. Our goal is to be earth\u2019s most customer-centric company.\u201d<\/em><\/p>\n\u2014 Jeff Bezos, Founder and CEO of Amazon<\/cite><\/blockquote>\n\n\n\n \u201cIt’s decisions made and actions taken that prove that the customer commitment is real and not lip service.\u201d<\/em><\/p>\n\u2014 Jeanne Bliss, speaker and customer experience advisor<\/cite><\/blockquote>\n\n\n\n \u201cBe dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.\u201d<\/em><\/p>\n\u2014 Scott Cook, American businessman, Co-Founder of Intuit<\/cite><\/blockquote>\n\n\n\n \u201cOur greatest asset is the customer! Treat each customer as if they are the only one!\u201d<\/em><\/p>\n\u2014 Laurice Leitao, Customer Service Professional at SeraCare Life Sciences<\/cite><\/blockquote>\n\n\n\n \u201cThe most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.\u201d<\/em><\/p>\n\u2014 Kerry Stokes, Chairman of the Seven Network<\/cite><\/blockquote>\n\n\n\n \ud83d\udca1 Plaky Pro Tip<\/strong> <\/p>\n\n\n\n Are you looking for a single platform you can use to keep track of your past and current clients? Check out this one:<\/p>\n\n\n\n Get started with Plaky by CAKE.com<\/a><\/p>\n\n\n\n Achieving a high customer satisfaction score is an uphill struggle \u2014 but always well worth the effort. These quotes highlight the significance of having satisfied customers.<\/p>\n\n\n\n \u201cA satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers, and in general be a superstar advocate for your business.\u201d<\/em><\/p>\n\u2014 Gregory Ciotti, content marketing specialist<\/cite><\/blockquote>\n\n\n\n \u201cThe single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.\u201d<\/em><\/p>\n\u2014 Peter Drucker, management consultant, educator, and author known as the father of management thinking<\/cite><\/blockquote>\n\n\n\n \u201cI always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!\u201d<\/em><\/p>\n\u2014 Niki Lauda, Austrian Formula One driver and aviation entrepreneur<\/cite><\/blockquote>\n\n\n\n \u201cIn business, the idea of measuring what you are doing, picking the measurements that count, like customer satisfaction and performance… you thrive on that.\u201d<\/em><\/p>\n\u2014 Bill Gates, philanthropist and Founder of Microsoft<\/cite><\/blockquote>\n\n\n\n \u201cEvery day we\u2019re saying, ‘How can we keep this customer happy?’ How can we get ahead in innovation by doing this, because if we don’t, somebody else will.\u201d<\/em><\/p>\n\u2014 Bill Gates, philanthropist and Founder of Microsoft<\/cite><\/blockquote>\n\n\n\n \ud83d\udca1 Plaky Pro Tip<\/strong><\/p>\n\n\n\n Stellar customer satisfaction doesn\u2019t just happen \u2014 you need to incessantly work for it. Check out our selection of hard work quotes to boost your drive:<\/p>\n\n\n\n\n
10 best customer satisfaction quotes<\/h2>\n\n\n\n
![\"Bill-Gates-quote\"](\"https:\/\/plaky.com\/blog\/wp-content\/uploads\/2023\/08\/Bill-Gates-quote-1024x382.png\")
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Customer satisfaction is our top priority quotes<\/h2>\n\n\n\n
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Happy customer quotes<\/h2>\n\n\n\n
![\"Peter-Drucker-quote\"](\"https:\/\/plaky.com\/blog\/wp-content\/uploads\/2023\/08\/Peter-Drucker-quote-1024x433.png\")
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Customer loyalty quotes<\/h2>\n\n\n\n
![\"Kevin-Stirtz-quote\"](\"https:\/\/plaky.com\/blog\/wp-content\/uploads\/2023\/08\/Kevin-Stirtz-quote-1024x417.png\")
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